The popularity of SaaS applications is rising, and the big industry names like Oracle, Microsoft, Adobe, and SAP have shifted their interest to subscription-based cloud solutions. Thus, more and more enterprises are trying to leverage the benefits of modern SaaS, PaaS, and IaaS solutions.
With industries showing their interest in SaaS application development, it is becoming necessary for them to have the information regarding its development, maintenance, and up-gradation process. Integrating industry-specific features is an essential part of building a SaaS app.
In this blog, we have explained the top 5 features you can include in your SaaS app for better user satisfaction.
Must-Have Features and Characteristics of a SaaS App
The tenancy model defines how data is stored and organized in the database. In the multi-tenancy model, the same database stores data from various tenants (customers are called Tenants in SaaS) with data privacy.
The multi-tenancy SaaS model refers to a business architecture where multiple organizations or customers share a single software instance to store and customize data.
A SaaS application can be successful with the storage area being segregated in different schemas inside a single database.
Nowadays, users can switch between multiple devices to access the application. Also, it can be a hectic process to store & maintain multiple login credentials according to users’ systems. Therefore, you can enable single sign-on in applications to provide logging in once and use it on various systems.
Moreover, SaaS applications provide integration with various identity management systems, depending on corporate logins and browser identity for login, and allow users to stay signed in for a longer period.
You can read our SaaS application development guide to know the complete process of developing a SaaS app, cost-driving factors, monetization model, and more.
As remote working is getting popular these days, people use various devices to work and collaborate from different locations. SaaS applications allow users to login anywhere, anytime.
Two of the main components that can ensure the higher availability and reliability of the SaaS applications are:
Proactivity: Being proactive also means consistently monitoring and managing your SaaS apps to remove any issue before they turn bigger.
Redundancy: Automatically switching to a disaster recovery model saves a lot of time and trouble faced by users, ensuring higher availability of the SaaS applications.
Easy availability of SaaS applications to users provides several benefits to companies, like flexibility, enabling them to connect them with company networks from personal systems.
People are demanding services that can simplify their complex day-to-day tasks. Integration of Artificial Intelligence and Machine Learning makes it possible for applications to be intelligent and facilitate automation in the process.
AI-based SaaS applications not only provide automation but also increase efficiency. It can quickly interpret data and assess various assumptions and help in decision-making much faster.
The key benefit of modern-day SaaS applications is to provide accurate solutions to the users and drive them in the right direction without misinterpreting the information.
Automation and Performance Support
SaaS applications may have features to meet the complex business requirements and create new scope of opportunities for digital operations. You can support your users with a well-documented guide explaining the various features of the application.
Your SaaS app offers high customization to fulfill specific goals. With analytics, reports, and constant updates, it becomes difficult for users to adapt to these functions. Therefore it is necessary to integrate well-versed user onboarding and a step-by-step user guide to help your users.
Building SaaS applications in ever-changing market dynamics is challenging and requires constant support, updates, and new feature integration. Being aware of the updated features to integrate is necessary, alongside maintenance and development of your app.
Thus, it would be best to hire a SaaS app development company for long-term commitment to the maintenance and development services.