Telecom bills might be a death trap for your company. Seriously. If you get your billing wrong, whether you’re a telecoms startup or a huge provider, you’ll face the wrath of your consumers, who may inundate you with complaint calls or, worse, overwhelm your social media sites with negative remarks.
A legacy billing system may also jeopardise your ability to swiftly launch a new service in order to stay ahead of the competition. But don’t be too concerned; a telecom billing software solution may allay your fears while also assisting you in properly invoicing for your services.
In this post, we’ll go over the fundamentals of billing and provisioning software, including what it is, if it’s important for your business, what features to look for when purchasing, and some examples of popular telecom billing software.
What to Look for When Purchasing Telecom Billing Software
There are several options for billing platform telecom on the market, and you must exercise caution while selecting one. Having a clear concept of your needs will make it easy to select the one that best meets them.
· Will you use cloud-based software or on premise software? Will you accept a hybrid solution? SaaS billing models enable telecom operators to implement new services, integrate numerous systems, and penetrate new markets.
· Will it be compatible with your current CRM, order management, and ERP software? For proper billing, billing software that allows third-party interfaces may acquire data from various systems. Payment gateway integration enables for online payment processing.
· Will you choose software that not only provides billing capabilities but also includes network management, service provisioning, use collecting, and service assurance features? Then software suites that offer integrated features, such as Operations Support System/Business Support System (OSS/BSS), are a preferable solution.
· Will the software be updated on a regular basis to match your evolving company demands and industry regulations? Will the software stay compatible even if your hardware is upgraded?
· Will your employees be able to quickly learn the system and adjust to it? A steep learning curve may necessitate considerable time expenditures in training, resulting in a long time to implement. Some providers may charge for training and installation.
· What are the different price options? The two most common price methods for telecom billing software are one-time license and subscription-based. Users who acquire licenses under a one-time licensing model pay a one-time fee and own them for the rest of their lives. In a subscription-based business, consumers pay a defined fee for software for a specified period of time. Cloud-based options frequently use subscription-based pricing, whereas on-premise solutions typically use a one-time license approach. Users who choose an on-premise solution must also pay for software updates and upgrades.
Using Telecom Billing Solutions to Get Accurate Billing
The necessity of correct billing is impossible to overlook, especially given that the telecom sector is undergoing a massive transformation as a result of the pandemic. Fortunately, getting started with correct telecom billing platforms is as simple as selecting the proper technology to power the whole lead-to-revenue production process.